Stronger You Terms and Conditions
Terms and conditions of membership effective 09/12/2024
1. General Membership Terms
1.1 By purchasing a membership through the website, you enter into a legally binding agreement with Stronger You Gym Limited. This includes consenting to a recurring monthly payment, which will continue until cancellation is made via the website in accordance with these terms.
1.2 Members are entitled to book sessions up to the maximum number allowed under their specific membership product.
1.3 A minimum 30-day written notice is required for membership cancellation. No pro-rata refunds will be issued. Members may continue to book and attend sessions for the remainder of the month(s) paid for in advance.
1.4 Sessions hold no individual monetary value and cannot be refunded, transferred, or carried over.
1.5 Stronger You Gym Limited reserves the right to modify the timetable, including adding, removing, or altering sessions, at any time and without prior notice.
1.6 Members are entitled to attend only the sessions included in the current timetable. There is no guaranteed baseline number of sessions per calendar month. If a member does not utilise all available sessions, no compensation will be provided.
1.7 All session bookings must be made via the website. Stronger You Gym Limited accepts no liability for the failure to secure a booking if a session is fully booked.
1.8 If a session is full, members may join a waiting list and will be notified if a place becomes available.
1.9 Members must cancel session bookings via the website if unable to attend. Failure to cancel in advance may result in restrictions on future bookings.
1.10 If a session is cancelled due to staff illness or unavailability, Stronger You Gym Limited will make reasonable efforts to provide cover. If cover is unavailable, the session will be cancelled, and no compensation or alternative will be provided.
1.11 Members are not permitted to book back-to-back sessions.
1.12 Members must arrive punctually for sessions. Late arrival may result in denied participation at the discretion of the coach.
1.13 Members must:
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Use gym equipment in accordance with instructions and seek assistance when unsure.
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Wear appropriate gym attire and footwear.
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Maintain adequate hydration and rest before training.
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Adhere to all health and safety policies displayed on-site or communicated by staff.
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Maintain good personal hygiene while attending the gym.
2. Liability and Safety
2.1 Stronger You Gym Limited accepts no liability for injuries, illnesses, or damages sustained while using the facilities unless directly caused by the negligence of the company or its staff.
2.2 CCTV is in operation on the gym floor and in the car park for the safety and security of all members and staff. Recorded footage may be used for investigation purposes in the event of incidents or disputes.
2.3 By purchasing a membership, members consent to being contacted by Stronger You Gym Limited via email, SMS, instant messaging, or telephone for matters related to their membership. Members may opt out of marketing communications but will continue to receive essential updates regarding their membership.
3. Stronger Mumma Club
3.1 Members may bring up to two children to Stronger Mumma Club sessions.
3.2 Children remain the sole responsibility of their parent or guardian at all times. Stronger You Gym Limited and its staff are not liable for any injuries, illnesses, or damages involving children during sessions.
3.3 Children must stay in designated areas (Soft Play or Snug) and are strictly prohibited from entering the gym floor.
3.4 Members may bring one additional female carer to supervise their children during sessions. Male carers are not permitted.
3.5 Children are not allowed to consume food or drinks during sessions to avoid choking hazards and spillages. Members are responsible for ensuring children adhere to this rule.
4. One-to-One Coaching
4.1 One-to-one coaching sessions will be scheduled weekly at a time mutually agreed upon by the member and coach. This slot will remain consistent while the membership is active.
4.2 One-to-one memberships do not include access to group sessions. Members may purchase additional memberships to access group sessions if desired.
4.3 Members must provide a minimum of 24 hours’ notice to cancel or reschedule a one-to-one session. Cancellations with less than 24 hours' notice may result in the session being forfeited, at the discretion of the coach.
4.4 Unused or cancelled sessions may be rebooked within four weeks, subject to coach availability and approval.
4.5 Sessions cancelled by Stronger You Gym Limited due to staff illness or unavailability, where no suitable cover is arranged, can be rescheduled without expiration.
4.6 No refunds will be provided for cancelled or unused sessions.
5. Code of Conduct
5.1 Members are expected to treat all staff, coaches, and other members with respect. Abusive, discriminatory, or inappropriate behaviour will not be tolerated and may result in membership termination without refund.
5.2 Members must adhere to all gym rules, as displayed on the premises or communicated by staff. Failure to comply may result in access restrictions or termination of membership.
6. Privacy Policy
6.1 Stronger You Gym Limited is committed to protecting the privacy of its members. Personal data will be processed in accordance with the General Data Protection Regulation (GDPR). Please refer to our Privacy Policy for further details.
7. Changes to Terms and Conditions
7.1 Stronger You Gym Limited reserves the right to amend these Terms and Conditions at any time. Members will be notified of any material changes. Continued use of the gym facilities or services following such notification constitutes acceptance of the updated terms.